Returns

 

The return of products must always be announced first by e-mail to J&R international, Attn. Henk Janssen Email: info@water-pearls.com

After consultation, the products can be returned together with an invoice and a description of the complaint. The costs you incur for the return shipment are for your own account, whereby the shipment must be sufficiently stamped. Unannounced and insufficiently stamped shipments will be refused!

Shipping costs for returns and / or exchanges are at your own expense unless it concerns a defective or incorrectly delivered item.

If there is a DOA product (product was already defective when you received it), the costs you incurred for the return shipment (maximum € 4.50 letterbox package with track and trace) will be transferred to your bank account. The condition is that you notify us by e-mail of the complaint within 7 days of receipt of the defective item. Upon receipt of the defective product, we will arrange for replacement / repair. You will receive an email as soon as the product is shipped to you.

Cancellation form