Cooling off period

Cooling off period

You have the right to cancel your order up to 14 days after receipt without giving any reason. You will have 14 days to return your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs of returning from home to the web-shop are for your own account. These costs are approximately 6.95 per package, please consult your carrier’s website for exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all supplied accessories and – if reasonably possible – in the original condition and packaging. To avail of this right you can contact us via info@water-pearls.com. We will then refund the order amount due within 14 days after the registration of your return, provided that the product has already been returned in good order

The 14-day cooling off period only applies to products ordered from the web-shop. Products, from our web-shop, offered by third parties in trade fairs and/or markets are excluded from the right to a 14-day cooling-off period under the “Distance buying law”.

Revocation Form

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